• Developed manuals outlining Standard Operating Procedures with processes and
procedures.
• Manage daily workloads by organizing effective schedules and delegating tasks.
• Participated in benchmarks and implementation of new crew rostering systems.
• Collaborate with the Commercial Planning department to address crewing requirements
and cost efficiencies related to the master flight schedule.
• Create and optimize crew pairings to save costs and ensure optimal crewing levels.
• Compile and analyze crew utilization statistics and trends to ensure resource allocation
achieves business objectives.
• Analyze proposed labor contracts and make recommendations.
• Negotiated contracts to reduce hotel costs for crew layovers.
• Prepare all crew member vacation accruals and administer vacation time.
• Oversight of planned crew training to ensure effective use of training pilots and
minimizing costs.
• Effectively communicate with crew members and unions to resolve all rostering
concerns.
• Direct communication with Operational stakeholders including Flight Operations, Inflight,
Crew Scheduling and Crew Travel, to jointly achieve operational excellence.