Diana Di Trocchio

168 Mill Street

Oshawa, Ontario L1J 1S7 

(647) 393-4572

[email protected]

OBJECTIVE STATEMENT

I am a highly skilled client service representative seeking a new opportunity for development and personal growth in the area of client relations, sales and office administration.

 

EXPERIENCE

BARCRES WHOLESALE HARDWARE — Office

Administrator/Customer service

July 2008 – PRESENT

Responsible for building and maintaining client relationships on behalf of the organization

Coordinate the completion of sales orders over the phone, in person and online with multiple stakeholders in accordance with the clients’ timelines and expectations

Assisting clients with decision making throughout their home renovation project by actively listening to their door hardware needs and making recommendations

Managed daily office administration including (but not limited to) maintaining workplace supplies and stock, opening and distribution of incoming main, opening and closing the showroom

Oversight of the receptionist area, including greeting new and returning clients and responding to telephone and in person request for information and pricing.

Manage multiple priorities including client services, sales, and financial transactions with a high degree of client satisfaction

Financial record keeping including recording Account Receivable cheques for daily bank deposits and organizing the filing system for invoice sales, COD and accounts payable

Input new codes and pricing into Business Vision software with a high degree of attention to detail

Support to warehouse operations as needed through the preparation of orders for shipping and in-house pick up

Other duties as assigned

 

SKILLS

Demonstrated commitment to excellent client service

Dedicated and self-motivated

Works well independently and as a part of a team 

High attention to detail

Able to manage competing priorities and tight timelines

Adept at multitasking

Proficiency in Business Vision software, Internet Explorer and Microsoft Office Suite including Excel, Outlook, and Word

Highly motivated to learn

AWARDS

Father Bressani-Business Course Award-June 2003

LANGUAGES

English 

Italian

 

Trum Broddeen, Toronto, Ontario — Office Clerk

March 2007-June 2008

Responsible for providing excellent client service on a daily basis

Coordinated registrar activities for janitorial start-up course including answering client inquiries, booking appointments, preparing course materials, record keeping or daily meeting notes, and more 

Provide client information regarding janitorial products such as cleaning supplies and equipment rental

Other duties as assigned

 

EDUCATION

Oasis Community Centre, Toronto, Ontario

Bank Teller Course (One month course)

January 2006

Seneca College-Newnham Campus, North York, Ontario

Law Clerk Course

Sept 2004-May 2005

George Brown College-King Campus, Toronto, Ontario

Human Resource Course

Sept 2003-June 2004

Father Bressani Catholic H.S., Woodbridge, Ontario —

Grade 12-OAC

Sept 2001-June 2003

 

REFERENCES AVAILABLE UPON REQUEST