Experience
Retail Marketing Specialist
• Collaborate closely with store operations and oversee visual teams deliverables in order to support the brand’s merchandising direction and collection statements seasonally;
• Responsible for creating and supplying signage and POS materials to the retail channel, on time and as per the marketing calendar;
• Work narrowly with Visual team and Creative team to assure that props, window focus and in-store experience reflects the merchandising vision;
• Assist in planning and executing store Marketing events such as reopening events or special promotion events, and acting as a liaison with mall marketing teams as required;
• Responsible for providing the stores with marketing supplies by managing inventory, stores’ needs and suppliers, while respecting quality and budget;
• Monitoring the Retail Marketing budget and tracking expenses monthly;
Customer facing Training Specialist
• Support our B2B representatives and Trade partners by conducting and facilitating classroom/online trainings related to Customer Service, Machine training, Commercial, and Safety.
• Conduct projects related to training and development (such as Onboarding programs…etc)
• Manage our learning management system (ILearn) in order to follow KPI'S, update information, update roasters
• Manage feedback in a timely and accurate manner using the support tools provided in order to adapt or develop trainings
• Analyze and provide recommendations to improve overall training event satisfaction and pedagogical efficiency
Store Manager
• Drive excellent results in all areas including team building, key performance indicators and boutique operations
• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
• Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation
• Utilize tools and analyze financial reports to identify and address inventory and sales trends.
• Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.