Experience
Team Lead
• Team Lead of customer service department for Canada
• Manage largest national accounts
• Identify customer needs and liaise with internal departments to meet customer, sales and business goals
• Creative problem solving to ensure customer satisfaction with lens on business growth.
• Work on integrating news brands to DSS platform
• Identify areas for improvement to improve customer service survey
• Successfully work and lead virtually as my team is located in Vaughan On
Account Manager
• Manage large portfolio including national and US clients
• Principal company liaison, required to upsell services regularly
• Front to back production coordination including material, supplies and data services; planning and directing production process including preparation, material production, finishing and distribution.
• Communication and facilitate detailed and complex job-order instructions from customers by planning and communicating all job instructions / production schedule and deadlines
• Work with Finance to capture billing including unique and last-minute customer requests
• Prepare reports for all departments, including Shipping, Production and Sales, Operations
• Work in collaboration with Operations and Sale to deliver on customer expectations and ensure deadlines are met.