Objective
Aisha Zaheer
Email: [email protected] Mobile # (403) 466-5044
To secure a challenging position in a reputable organization to expand my learnings, knowledge, skills and make a significant contribution to the success of the company.
Skills & Abilities
● 12+ years’ experience in Administration, Customer Services & Human Resources
● Strong written & oral communication, interpersonal, and customer skills
● Handled company’s confidentiality and information in a professional manner.
● Demonstrated strong customer service and problem-solving proficiency.
● Excellent Computer proficiency: Windows, Word, Excel, PowerPoint, Internet. Typing Speed: 60, and a quick learner.
Professional Experience
Virgin Plus – Sales Consultant May 2021 – Present
● Assisted the Store Manager in completing all Operational tasks and duties. (Such as updating VMS, sending out DOA’s and Trade-ins (in a timely manner), Inventory Counts, receiving and merchandizing the inventory, SAP operations, Bank deposits) etc.
● Worked as the in-charge of the store while manager was not around or on vacation
● Always been a responsible employee and dependable employee/key holder with zero disciplinary warnings
● Assisted Store Manager with on-boarding new employees by regular coaching, shadowing, observing and quizzing
● Motivated the team to improve morale and performance
● Completed series of training sessions on Career Zone, to advance myself to
become a leader / manager one day
● Always delivered excellent Customer Service to all our Virgin Plus clients (new
and existing).
● Always up to date with new promotions, rate plans and price changes. Always
on top on how to deliver/position them to the customers.
● Have been Store Manager’s most dependable and trusted employee

Air Canada -Customer Relations Jan. 2020 to May 2020
● Handled customer queries, resolved issues in regards to their bookings.
● Prepared/Processed refunds, replied to emails, correspondence to customers
● Maintained solid customer relationships by handling questions and concerns
● Responded with compassion and care to customer’s complaints and inquiries
● Evaluated a customer’s complaint and completed the necessary research in
order to appropriately respond to the customer
● Maintained records of customer interactions, transactions, and comments
● Provided feedback to leads, management or internal customers in order to
promote a continual improvement of Air Canada’s customer service delivery
● Opened/sorted OBC vouchers, processed refunds, APPR requests for clients
● Prepared daily reports, exception time sheets and updated customer details
● Worked on software’s to check details of the clients such as: DataPort, C360,
Altea, Revenue Accounting etc.
IKEA Canada – Customer Relations (Cashier) May 2019 – January 2020
● Ensured effective execution of action plan in Customer Relations
● Listened to feedback from customers, responded promptly to them
● Followed cash handling procedures to ensure security of all monies received
● Responded promptly to customer’s inquiries & communicated through various
channels
● Tracked records of customer interactions, transactions, comments & complaints.
● Handled cash counters, customer queries, resolved issues in regards to their
transactions
Emirates Airlines, Dubai March 2011 – Feb. 2019
Senior Admin Assistant & Cabin Crew Coordinator
● Assisted Senior Managers and Executives with their organizational tasks
● Scheduled, arranged, attended meetings to take detailed minutes
● Performed travel arrangements and reservations for senior managers
● Handled cabin crew requests and queries in a timely manner
● Planned/Updated cabin crew trainings, leave and other non-flying duties
● Prepared cabin crew and pilots flying licenses with attention to details
● Managed cabin crew manager’s calendars, meetings, tasks for the crew.
● Researched, recorded crew files for performance trends & disciplinary hearings
● Prepared warning and appreciation letters for crew as directed by Manager
● Adjusted crew rosters for emergency leave, maternity, vacations etc.
● Handled day to day office administration jobs for 20+ teams

Education & Qualifications
● Bachelor of Business Administration (B.B.A), Finance & Marketing (Honors) – Major in Finance & Marketing (Honors): 2012
● P.I. Higher Secondary School, Sharjah Dubai, UAE, Intermediate in Computer Science: 2004
● Certified Associate of Project Management – Project Management Institute, PA, USA : April 2018 – April 2023
● IATA/UFTAA foundation & EBT course – IA Training & Development Institute, Montreal, Canada: 2005
References : Upon request