• Recognized as a high valued representative with superior overall performance based on communication skills, versatility, organization, thoroughness, productivity, and contributions to all businesses.
• Gained twelve years of experience in leadership, administration, coordination and customer service roles.
• Expertise in the areas of client relations, property management, strong knowledge in home buying/selling process, staff training, procurement, and operations management.
• Bilingual in English and French.
• Completed a post-secondary diploma program focusing on business management, communications and customer service to ensure operational excellence.
• Proficient in Quickbooks, MS Word, Excel, PowerPoint and Outlook, Simply Accounting, Quantum, and RAAS. Keyboarding speed: 60 WPM.

Selected Career Achievements:

• Completed the Manitoba Real Estate Association Salesperson Licensing Program – Currently a Real Estate Agent in Winnipeg and Surrounding Areas.
• Opened two temporary offices for FMS. Secured office space, computers and Set up office space. Created job descriptions and job postings. Screened, interviewed, hired and trained staff.
• Performed several positions due to company cutbacks, including safety management, accounts payable processing, purchasing and coordinating shipping/receiving operations. Utilize exceptional organizational and multi-tasking skills to manage an extremely demanding workload.
• Planned and organized annual FMS exhibits at trade shows. Represented and promoted the company to clients.
• Introduced an initiative to recruit five administrative college staff as interns with no costs to FMS to resolve a backlog of work. Trained, supervised and coached interns.
• Contributed to providing requirements to IT developers to create the RAAS database. Rapidly mastered functionality of the program and became the company’s software trainer.
• Recommended operational improvements at Priority Restoration Services to ensure customer satisfaction.

Royal LePage Prime Real Estate| November 2020 – Current

Real Estate Professional

Customer Service, Administrative Responsibilities:

• Prepare Offer to Purchase documents, Listing contracts, Lease preparation
• Promote sale of properties through open houses, engagement in multiple listing services, and digital and paper marketing campaigns.
• Communicating with buyers, sellers and tenants to understand property needs, timeline and budget.
• Developed positive relationships with lenders, appraisers, home inspectors, contractors and other Real Estate professionals.
• Initiation of negotiation process, consulted with clients concerning market conditions, prices, mortgages legal requirements, and related matters to ensure a fair and honest dealing.
• Analyze market trends, conditions, and activities to accurately advise clients and develop competitive market proposals.

Mobile Air Service Ltd.| August 2021 – July 2022

Accounts Manager

• Perform QA audits on work packages.
• Prepared and submit all invoices to customers. Answer any questions related to invoicing.
• Handled clerical duties including responding to urgent emails, preparing documents, and creating compelling presentations.
• Provided responsive customer service to clients regarding invoicing, expenses and bills.
• Manage aircraft tech logs.
• Prepare payroll

StandardAero Winnipeg| November 2018 – November 2020

Customer Account Leader – Aircraft Engine Project Management

Customer Service, Administrative Responsibilities:

• Review and coordinate all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement.

• Act as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence to both the external customer and the company.
• Provide innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized.
• Provide team leadership and mentors, coaches, and empowers others to ensure transaction timelines are met or exceeded.
• Provide informal leadership within the business unit, demonstrating integrated thinking when solving problems and implementing continuous improvement practices.
• Manage accounts through the practice of sound business judgment, recalling relevant information when analyzing situations and defending decisions.

• Apply project management principles, identifying available resources, defining scope, developing timelines and budgets, analyzing cost-benefit and evaluating risk. Designs strategies to mitigate risk and influences buy-in from all stakeholders while applying the seven steps of continuous improvement.
• Monitor and analyze cost projections on an ongoing basis, proposing solutions for corrective action as required.

Flightcraft Maintenance Services (FMS) | October 2014 – November 2018

Safety Management System Coordinator (Health and Safety Officer)

Health and Safety Functions:

• Prepare safety incident reports, identify root causes, implement corrective actions and perform follow-ups.
• Organize and train staff on safety and maintenance policies. Administer training certifications.
• Lead health and safety meetings, record minutes and perform follow-up actions.
• Review all records to ensure compliance with Transport Canada regulations. Liaise with audit inspectors and resolve any non-compliance issues.
• Monitor regulatory changes and update training resources, procedures and documentation.

Customer Service, Purchasing and Administrative Responsibilities:

• Coordinate transportation logistics with customers in English and French.
• Prepare purchase orders, track parts and maintain documentation. Source suppliers, secure quotations and negotiate pricing for aircraft parts and equipment, tools, shop and office supplies.
• Provide in-person and telephone reception. Verify supplier invoices with POs.
• Data entry of shipping/receiving information in the RAAS database.
• Review client specifications, print documents and create maintenance team work instructions for aircraft repairs.
• Deliver oral and written reports to the President on safety, purchasing, and maintenance labour.

Self-employed Property Manager | 2012 – Present

• Direct the operations of family-owned multiplexes and three personal properties.
• Oversee renovation and maintenance projects. Obtain and compare quotes and award contracts.
• Ensure maintenance requests are handled satisfactorily by following-up with residents.
• Participate in the planning and hosting of resident functions.
• Enforce policies.
• Maintain accurate financial statements and accounting records.
• Develop and maintain relationships with suppliers, vendors, contractors, and other stakeholders.
• Buy and sell properties (collaborating with clients, realtors, lawyers, banks and other professionals).

Priority Restoration Services | 01/2014 – 09/2014

Quality Assurance Administrator

• Reviewed quality assurance of projects to ensure adherence to corporate standards.
• Received quality assurance complaint calls and problem-solved difficult client situations with emotionally charged individuals.
• Managed all facets of quality assurance questionnaires to compile customer feedback.
• Educated individuals on processes and fees for restoration projects for disaster recovery.
• Documented all information on new claims from insurance adjusters in a database.
• Prioritized projects, including dispatching emergency crews and assigning claims to project managers.
• Contacted customers to schedule service calls and provide details on projects.

Real Estate Salesperson | Manitoba Real Estate Association | Manitoba | 2019 – 2020

Small and Medium Enterprise Management Diploma | Algonquin College | School of Business | 2008 – 2010

High School Diploma | D’Arcy McGee High School | Gatineau, Quebec | 2008