Experience
Administration Assistant
• Proficiently entered data into various computer software programs
• Generated memos, emails, reports, and employee on-boarding when appropriate
• Maintained office supplies by checking inventory and ordering items
• Effectively maintained 3 manager’s calendars
• Responded to questions and requests for information
• Assisted with payroll duties
• Answered incoming calls and assumed other receptionist duties when needed
Youth Counsellor
• Developed therapeutic rapport with adolescents 16-24 in a residential setting
• Counselled adolescents regarding various issues such as trauma, mental health, and addictions
• Referred adolescents to outside agencies in the Kingston area
• Taught adolescents life skills such as cooking, cleaning, budgeting, and professionalism
• Mediated any conflicts between residents
• Completed daily client logs in a clear and concise manner
• Assisted in coordinating youth group nights every week
• Assisted in planning and implementing the adolescents’ plan of care
• Handled sensitive and confidential information with care
Enforcement Officer
• Effectively communicated with clients over the phone and in writing to establish productive relationships
• Contributed to positive, respectful working relationships within the team, based on mutual support and encouragement
• Prioritized daily workload and managed case files to ensure appropriate actions were taken via a bring forward system
• Gathered information from a variety of sources to make decisions that were well informed and administratively fair
• Documented and maintained accurate information within a client database to support ongoing case management
• Kept up to date regarding relevant legislation, policies and procedures relating to the BCFMA
• Ensured all communication met privacy and information management guidelines
• Managed a case load of 500+ files