Nordia, North York, ON (work from home)
• Addressed customers courteously using suitable methods and problem-solving skills.
• Developed and maintained working knowledge of internal policies, procedures, and
services to address customer issues appropriately.
• Updated and maintained database with accurate customer information and timely data entry.
• Utilized automated systems to log and retrieve call information.
• Analyzed and collected customer information to prepare product or service reports.
• Referred unresolved customer grievances to designated departments for further
investigation.


MEDICAL ASSISTANT RECEPTIONIST
Healthy smiles, Brampton, ON

• Screened incoming phone calls, taking messages, or forwarding them to appropriate staff.
• Used basic knowledge of medical terminology in daily office tasks.
• Scanned and documented new patient information in electronic health records for
registration purposes.
• Scheduled patients for exams and screenings.
• Evaluated daily schedules accommodating patient flow and minimizing missed
appointments.