Experience
Customer Service Representative
● Actively listened to customers’ requests and queries, confirming full understanding before addressing concerns and providing solutions.
● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Managed inventory levels and cleanliness according to Health and Safety standards.
● Adhered to social distancing protocols and wore a mask or face shield.
● Worked with various customers to understand needs and provide excellent service.
Executive Assistant
● Prepared documents, reports, and presentations for executives and board members using advanced software proficiencies.
● Worked on various projects to streamline the quality assurance department, which helped to improve productivity by 25%.
● Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
● Trained junior office staff regarding reporting requirements and office procedures.
Finance Executive/Executive Assistant
● Compile budget data and documents based on projected revenues, expenses, and previous budgets.
● Prepared financial statements at company and department level
● Organized data and forecasts to help complete accurate quarterly, yearly and project-specific budget
● Maintained positive relationships with stockholders, investors, bankers, and industry partners funding key projects.
● Investigated, track, and resolve accounting or documentation issues and discrepancies.
● Generated and sent invoices and statements to customers.