Experience
Software Training Professional
10+ years / Software Training Professional
Strong commitment to student, staff, and customer experience.
Software Training Specialist
Extremely comfortable with computers.
Proficient in learning new software and training others.
Lead train-the-trainer classes for customers and staff, on company software to increase staff productivity out in the field.
Experience with remote support helpdesk/service desk, phone
Ability to train large groups of up to 40 people in a blended environment in person and online.
Project Manager
Working with project team members, internal and external partners to achieve project goals
Customer Service Super Star
Demonstrated ability to coordinate the service delivery for seniors, including coordination of volunteers.
Effectively supervised day-to-day operations of a busy customer service department.
Customer-focused and attentive to customer needs.
Provided excellent support efforts for the organization's software applications.
Responded to message boards within a 4-hour time frame to ensure customers' requests were acknowledged.