Experience
Facebook Ads Manager
• Handles Facebook/Instagram Ad campaigns for different clients
• Write Ad copies
• Monitor and evaluate campaign results
• Strategize different creatives to help run Ads successful
Virtual Assistant/Customer Service
• Handles all customer inquiries via email/phone/messages
• Social comments moderation
• Handle refunds, returns, and disputes
• Oversee other members tasks
• Manage orders/fulfillment
• General administrative tasks
Virtual Social Media Assistant
• Handles all reviews across social platforms
• SEO
• Social posts daily
• Email outreach to potential clients
• General administrative tasks
Virtual Assistant
• Handles all client inquiries about transcription services
• Liaising projects to transcriptionists
• Manage project/tasks and get back to clients once completed
• Creating invoices for clients to pay
• General administrative tasks
Marketing Associate
• Handles all incoming calls inquiring about leasing an
apartment/home.
• Providing all the necessary information in applying for an
apartment/ home.
• Sending client appointments for a community tour.
Digital Coordinator
Administers digital projects for a client/ company.
• Deals with the website, digital products, digital platforms for
services, product development, quality assurance and etc.
• Work closely with the clients and the business owners.
• Offers insights into the digital projects which contribute to
versatility, effectiveness, and high design for digital initiatives
Customer Service/Sales Associate
• Handles all incoming calls inquiring about services, products,
general information and more.
• Responds to customer inquiries by understanding inquiry;
reviewing previous inquiries and responses; gathering and
researching information; assembling and forwarding information;
verifying customers' understanding of information and answer.
• Prepares for customer inquiries by studying products, services,
and customer service processes.
• Records customer inquiries by documenting inquiry and
response in customers' accounts.
• Accomplishes customer service and organization mission by
completing related results as needed.
• Explain product features and warranty agreements
• Provide information on daily deals and promotions
• Provide information regarding each product and any discount
offers associated with it
Sales Associate/Coach
• Listens to recorded calls and evaluate the representative's call
flow performance.
• Develop individual coaching plans
• Provide support and assistance
• Improves training effectiveness by developing new approaches
and techniques; making support readily available; integrating
support with routine job functions.
• Determines training needs by traveling with sales
representatives; observing sales encounters; studying sales
results reports; conferring with sales managers.