Experience
Bilingual Disability Claims Analyst
- Adjudicate long term disability claims using the appropriate Group Policies
- Actively manage long term disability claims and implement return to work plans
- Calculate long term disability and return to work benefits
- Issue timely payments to suppliers for invoices relating to services rendered and goods provided to our clients (Accounts Payable)
- Effectively communicate decisions to clients and stakeholders and
gather required information
Bilingual Taxpayer Services Agent
- Research and accurately respond to taxpayer inquiries on business related tax matters
- Perform calculations on business accounts
Bilingual Adjudicator
- Adjudicate lost time claims using the appropriate legislation and policies
- Calculate and issue loss of earnings benefits
- Issue timely payments to suppliers for invoices relating to services rendered and goods provided to our clients
- Verbal and written communication with clients to concisely explain claim decisions
Bilingual Support Clerk III (Hearing Loss)
- Adjudicate hearing loss entitlement claims based on appropriate legislation and policies
- Gather information necessary for decision making
- Issue timely payments to suppliers for invoices relating to services rendered and goods provided to our clients
- Verbal and written correspondence with clients, employers, and service providers
Tax Professional
- Conduct interviews with clients and prepare their tax returns in a professional manner
Bilingual Support Clerk II (PRV)
- Complete and verify annual reviews by studying and extracting required information from a variety of financial documents
- Carry out and issue long term disability benefits, care allowances, travel advances, and retroactive calculations
- Handle administrative tasks, including paper file management and updating internal documents
Bilingual Lost Time Support Clerk
- Gather information and prepare claim files for adjudication
- Adjudicate specific claims and provide ongoing claim management
- Issue timely payments to suppliers for invoices relating to services rendered and goods provided to our clients
- Have in-depth knowledge of policies and keep up-to-date with policy changes
Education
Bachelor of Arts
I obtained a Bachelor of Arts degree with honours in French and Spanish and minors in Psychology and Criminology.