• Within the COVID-19 context, assemble a call-back list for stylists who had been laid-off and create comprehensive sanitary protocol guide to ensure employee and customer safety.
• Schedule/shift management with software Humanity: Post schedule while adhering to allocated hour budget, approve employees’ clocked shifts, approve/deny employees’ vacation requests.
• Manage store’s appointment service with Booxi, Stripe and Gmail.
• Implement new protocols/ procedures/tasks to improve store productivity and efficiency.
• Use Slack as main means of streamlining communication within stylist team, 3rd key holders and company-wide management.
• Host bi-monthly meetings with 3rd key holders and in-store team in order to assess and oversee stylists’ performance and store operations within the COVID-19 context.
• Participate in monthly company-wide team-lead/manager meetings to report summary of sales, customer volume, seasonal and information regarding employees/ store operations.
• Participate in management coaching sessions/out-sourced training for team-leaders and managers.
• Perform annual performance evaluations to assess employee progress and in order to identify where the team could use improvement and coaching and where to self-improve as a manager.