Experience
Travel Agent
Planning and booking vacation packages
Reservations Sales Associate
• Convert, quickly, inquiries into contracted business.
• Monitor incoming reservations from third-parties (Expedia, Booking.com, Hotels.com, Agoda, and travel agencies).
• Processe and update commissions report for third-parties/travel agencies.
• Maintaining up-to-date reservation reports.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards.
• Provide support and back-up to front desk department during peak check-in times.
Switchboard Operator
• Answer guests calls and direct them to right department
• Assist guests general inquiries
• Assist billing calls
• Completing daily tasks as per given checklist
Front Desk Agent
• Register & process guests and their assigned rooms.
• Processes group package for next day arrival.
• Accommodate guest requests
• Communicating with hotel staff on the status of guest rooms
• Up Selling guest rooms and promoting hotel services
• Handling cash payments
• Maintain a clean and neat front desk area
Travel Agent
• Passionate in creating tailor-made vacation itineraries for families, individuals, couples, and/or groups.
• Assisting clients before, during, and after their trip/vacation.
Sales and Accounting Administrator
• Processes sales commission report (LINUX)
• Processes and monitors the processing of receivables and payables (LINUX and Simply Accounting)
• Processes invoices for customers and also for all suppliers (LINUX)
• Maintain files and records, and other paperwork for staff
• Achieved various administrative tasks within specified timelines
• Keep filing/document management system for electronic and paper documents organized
• Performed general office duties to support the work of others
• Handle all phone inquiries with a minimum of 30 incoming calls a day
• Update and chase delegated tasks to ensure progress to deadlines
• Utilize basic computer software and equipment in the performance of administrative duties
• Ask insightful and relevant questions and probe appropriately for additional information
Office Administration
• Creates basic spreadsheets and databases, and compile basic information
• Inputs large quantities of data (alphanumeric) into the company’s database system
• Organize, improve and adapt office systems for time and cost efficiency
• Responsible in ensuring completion of a task
• Revise/update existing data using Word and Excel
• Organize and edit documents using Microsoft Word 2007
• Maintains files of source documents or other information relative to data entered
• Created general correspondence and formatted texts
• Compares transcribed data, as displayed on a visual screen, with the source document and corrects any errors