Experience
Customer Experience Manager
• Support sales team delivering analytical reports on customers matters, such as customers inquires, rating, NPS and other.
• Responsible for Digital Transformation inside our commercial team, optimizing our work process to reduce or eliminate manual work.
• Commonly used tools: Microsoft Office with focus on Excel (Dashboards, Macros and VBA), Power Bi, SQL, Zendesk, Zoom.
Solution Advisor
• Analyze and prepare reports on data clicks of company ́s newsletters. Also responsible for sales focus and optimization process with these reports.
• Source new sales opportunities through multiples channels, such Leadfeeder, emails, phones, LinkedIn and enter, update and maintain CRM information on leads, prospects and opportunities.
• Commonly used tools: Microsoft Office, Dynamics 365 CRM, Mailchimp, Leadfeeder, Google Analytics.
Marketing Specialist
• Support sales team with marketing material and direction on company ́s new products or marketing projects. Also responsible for all the analytical reports on this projects and marketing contracts.
• Manage the inventory of marketing materials and also was responsible for improve accuracy and efficiency of those reports to our headquarter.
• Commonly used tools: Microsoft Office with focus on Excel (Dashboards, Macros and VBA), Power BI, Zoom, hub system and SAP.
Education
Mechanic Engineering
I learned a lot about work process, analysis and logic thinking. All my internships were important to development my skills, such as multitasking.
Project Management
It was a necessary step on my education, because this helped me with a more practical approach.