HIGHLIGHTS OF QUALIFICATIONS

• Developed ability to work in a fast-paced atmosphere
• Maintained excellent customer relations and developed customer rapport
• Ability to learn new skills quickly and efficiently
• Diplomatically resolved customers complaints on as-needed basis
• Accurately calculated and made daily deposits of up to $750,000
• Ability to follow instructions well and make decisions with no supervision
• Maintained all record-keeping procedures without error
• Delegated responsibilities to employees to meet company’s expectations
• Effectively developed telephone communication skills and consistently met quotas
• Managed all aspects of office expansion

COMPUTER SKILLS

Google Suite

Microsoft Office

ADP Payroll

QuickBooks Pro

SAP

CRM Software

Canvas

Robinson & Robinson

EMPLOYMENT EXPERIENCE

CultureWorks ESL – Associate Financial Controller

September 2010 – present

• Processing bi-weekly payroll via ADP
• Manage all aspects of student tuition and billing  – invoicing, payments, and collections
• Calculating and processing Commission payments for Agents.
• Preparing invoicing for Partner Commissions
• Preparation of Weekly A/P payments
• Processing documentation for refunds
• Weekly and Monthly reports for Management team
• Daily bank reconciliation,  monthly credit card statement reconciliation
• Month end reporting and reconciliations

Dyson Canada Ltd. – Office Manager/Executive Assistant

October 2005 – September 2010

• Manage day to day operations of office/property
• Manage all administrative activities for President – maintaining calendar, preparing presentation, documents, managing emails, filing, assisting with HR functions
• Acting as onsite IT contact – first point of contact with IT department (in US) assisting with formatting PC’s as required, ordering hardware/software, rebuilding old PCs/laptops as deemed necessary
• Organize all company functions including offsite Sales conference, meetings, holiday parties
• Manage and booking all company travel

The Lavin Agency – Contracts Administrator

May 2002 – September 2005

• Preparation of all contract documents and deposit invoicing
• Negotiating and authorizing any requested changes to standard contract documents
• Carefully review any alternative contract documents and addendums
• Maintaining contract document status in Event Management database
• Follow up on any documents or payments not received
• Process any and all changes to event details
• Assist with Administration of Lotus Notes

March Networks/Infopreneur Inc. –Executive Assistant to the President

August 2001 – April 2002

* Prepare weekly timesheet and sales reports for Finance and Operations

* Approve invoices for couriers, office supplies, teleconferencing, taxis

* Prepare and reconcile expense reports for Management team

* Arrange all travel and accommodations for Management team

* Coordinate meetings and arrange conference bridges

* Super User contact for Goldmine database

* Maintain CRM database for entire Management team

* Preparing monthly sales analysis report for Management team

* Answering incoming customer call, emails, faxes

March Networks/Infopreneur Inc.  – Accounting Assistant

May1998 – August 2001

* Processing semi-monthly payroll (75 employees)

* Inputting and reconciling daily accounting entries

* A/R & A/P

* Reconciling bank accounts

* Preparing and calculating Sales commissions

* Submitting government remittances

* Maintaining corporate benefits plan

* General H/R duties