Experience
Customer Service Agent
Phone Customer Service Agent for general customer care, activations and tech departments.
Responded to clients questions on billing, set up new services and technical trouble shooting.
Assisted with training new hires.
Floor lead answering questions for other agents.
Customer Service Agent
Addressed and resolved customer issues and concerns empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Effectively managed high-volume of customer chats, phone calls and emails.
Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Advise customers on options for service and upgrade service and offer additional service packages or options.
Train Station and Gift Shop Manager
Accurately record and make reservations for clients via email and phone
Responsible for daily cash out.
Suggest, promote and guide clients on trip making decisions and local tourism activities.
Maintained online reservation system, website and social media.
Operations Team Leader
Managed wide variety of customer service and administrative tasks to resolve customer and employee issues quickly and efficiently.
Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
Provide training for new hires.
Led projects and analyzed data to identify opportunities for improvement for Operations tasks.
Developed team communications and information for meetings.
Work closely with employees to develop and build their customer service skills.
Provide yearly Development Conversations to employees.
Education
Bachelor of Arts
Currently finishing last two classes online to complete degree. Majoring in World War One and Canadian history