Experience
Customer Service Associate
Responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
Technical Support
Specialize in customer support through calls or correspondence. Involves receiving and
making calls, address and troubleshoot issues raised by the client, assist when navigating
through complicated applications, provide suggestions or recommendations, or elevate
the problem to personnel with higher expertise when necessary. Coordinates with
supervisors at all times, remain patient and proactive, and as well as maintain and
organize records of each handled calls.
Customer Service Associate
Delivers timely, accurate and professional customer service to all Amazon customers.
Vital position requires an action-oriented, flexible problem-solver who assists customers
in expediting orders and correcting post-sales problems. Communicates with customers
primarily through mail, chat and phone and utilize a variety of software tools to navigate
customer accounts, research and review policies and communicate effective solutions in a
fun and fast-paced environment.
Education
Bachelors of Science in Information Technology
Use innovative digital materials to develop competencies to apply: Systems Analysis and Design, Computer Programming, Database Development, Network Technologies, Information Systems Security, Web Technologies and Project Planning.