WORK & LEADERSHIP EXPERIENCE
DECEMBER 2015 – PRESENT
The Brick Commercial Design Center / Midnorthern Appliance, North York, ON
PROJECT COORDINATOR/CUSTOMER SERVICE SPECIALIST
● Evident proficiency in all aspects of Microsoft Office and internal systems to create and post
clients, deliveries, and projects’ reports
● Demonstrate empathy with customers, coworkers, supervisors, sales associates and
managers through active listening
● Build rapport and trust with the management team, sales associates, new customers,
coworkers, and new hires by offering my help and assistance proactively on a daily basis
● Act as a point of contact for employees, vendors, subcontractors
● Provide ongoing communication with clients and account managers from start to finish the
projects
● Able to adapt to changing conditions and situations in the workplace by keeping a positive
attitude and seeing those changes and situations as opportunities for personal development
● Provide administrative support to sales consultant, contractor/owner, and delivery team
● Courtesy, tact, and diplomacy when dealing with colleagues in everyday working relationships
● On-the-job counsel and demonstration to colleagues of best practices to de-escalate
customer service issues. Application of active listening techniques, customer empathy, and regular follow-up to provide good service and bring satisfactory resolution for all parties
involved
● Proven ability to resolve customers’ inquiries within 24 hrs working independently, from home
or at the office, and also by collaborating with colleagues and escalating to the management
team when appropriate
● Able to work independently and also as part of a team
● Able to establish work priorities and ensure procedures are followed and deadlines are met