Experience
Director, Client Onboarding
I worked closely with cross department teams, executive teams and our partners to implement process and strategy to scale our operations and onboard 500+ clients onto our platform.
Responsible for implementing an agile framework to improve our workflows and processes that led to an increase 300% on project deliverables while managing a team and portfolio of anywhere between 30-50 concurrent projects.
Client Success Manager
Worked closely with our sales and product team to advise and guide our partners through the implementation, launch, and post-launch process to ensure clients are successfully using our product to strategically grow their programs.
Managed a large portfolio of clients to guide them through continued growth of their programs by way of strategic analysis of their financial and demographic positions.
Education
Certificate in Project Management
The Project Management Certification provides a framework to take a project from initiation to planning, execution, controlling and closing.
Certificate in UX Design
Bachelors in Business Administration
My core studies were business information technology, while focusing my elective studies on web and software development.