Experience
Shipping Coordinator for Ecommerce
I am responsible for contacting couriers to provide them with shipping information, checking courier fees and tracking shipments.
My Responsibilities:
Communicate with clients and shippers and resolve any complaints.
Prepare shipping quotes for customers.
Finding best rates
Prepare sales reports for senior management.
Keep meticulous record of shipment information.
Coordinate shipments with couriers.
Find lost packages.
Email Management
My responsibilities with CTO:
Send welcome mails to new clients.
Respond to general enquiries with the relevant template.
Share product related information with customers on request with the relevant template.
Clean up and sort the inbox by applying filters and organizing it.
Draft email-response templates and sometimes send it on company's behalf.
Set up auto-responders.
Manage calendar and send reminders to the team on upcoming events.
Organize contacts into folders and update them on a regular basis.
Email Management
My responsibilities with MM&S:
Send welcome mails to new clients.
Archiving emails
Filter emails to reduce load
Respond to general enquiries with the relevant template.
Clean up and sort the inbox by applying filters and organizing it.
Draft email-response templates and sometimes send it on company's behalf.
Set up auto-responders.
Manage calendar and send reminders to the team on upcoming events.
Organize contacts into folders and update them on a regular basis.
Import & Sales Support
I provide support for Import and sales teams.
Update product catalogues.
Update contact lists.
Data verification.
Product comparisons
Product database verification
Fix inconsistencies in database and marketing material
Edit information in Formstack
Education
Bachelor of Marketing
Studied 4 years for Bachelor of Marketing.