Experience
Executive Admin/HR assistant
Organize company orientation for new staff, meeting with over 15 different departments in their first week.
Called on references for new hires.
Documented highly sensitive information in employee personnel files.
Complete ongoing tasks for our executive team, such as cleaning up email accounts, contacting potential new board members, and typing company specific documents.
Clerical Support
Maintain an online database of over 150 client cases assigned to my designated workers.
Took direction from various workers and supervisors and completed tasks in a prioritized and timely manner.
Maintained a file room of over 20,000 physical files.
Provided reception coverage answer phones and dealing with client concerns as the came in.
Virtual Services Representative
Answered 100 (avg.) calls per day.
Provided prompt customer services in a professional and friendly manner.
Listen and resolve customers technical issues over the phone by providing step-by-step directions.
Politely addressed customer complaints, only escalating to management when necessary.
Made outbound calls assisting clients with upcoming investments maturing and offering financial solutions.
Education
Business Administration
Completed a 2 year business degree, learning various aspects of the business world from finance, business law, outlook/Microsoft, marketing and Human Resources. Through this program I gained valuable knowledge that I use in my current job today.