Kanik Joannette - Virtual Assistant Canada

Kanik J

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Member since August 30, 2022

Profile health 80%

Organization will save you

I analyze, observe and react accordingly. Organization and administration tasks are what I do and I love it especially if I can do it to help someone else.

I am serious and focus in my work and always complete my tasks to the best of my abilities. I’m a perfectionist which also make me a fast learner and I consider that as my greatest quality because it will let me, help you, the best I can!

Experience

Branch Care coordinator

- Answering inbound calls in a professional way
- Making outbounds calls according to the company and patient needs
- Update patient information when necessary
- Be able to fly around departments to provide help
- Learn and use to the best of my abilities the software available to me to help in my daily tasks

Call center Agent

- Answering inbound calls in a courteous and friendly way
- Carefully listen and analyze customer requests and issues in order to assist them
- Mitigating upset customers and guide them through the escalation process in order to defuse the situation
- Add accurate and detailed notes regarding any actions made on the customer account

Education

High School Diploma

My Skills & Apps

Account Management3 Years

Administrative Skills1 Years

Calendar Management1 Years

Customer Service4 Years

Data Entry2 Years

Document Management1 Years

Fast learner.5 Years

Google Sheets1 Years

Typing2 Years

Time management3 Years

Salesforce1 Years