Summary:

Hard working and self motivated virtual assistant with 7+ years  business experience. Highly responsive to a diverse range of clients needs, specializing in supporting small business owners and solo entrepreneurs in the areas of customer service, marketing and social media.

Highlights: 

• excellent communication skills
• self-directed
• results-oriented
• accurate & detailed
• independent, diligent worker
• strong interpersonal skills
• tech-savvy
• marketing and promotions
• administrative support specialist

Accomplishments:

In the role of sales coordinator for a cosmetic manufacturer, responsible to liaison with both customer base and internal team to ensure overall customer satisfaction. Worked alongside vendors to produce daily customer reports. Was able to secure customer loyalty though implementing and maintaining very high service standards.

In the role of marketing coordinator for a garden supplies manufacturer, responsible for website curation, conception and execution of successful print media ad campaigns, social media efforts and monthly newsletters. Responsible for customer satisfaction, both online and offline though top notch customer service and troubleshooting customer complaints. Succeeded in attracting new customers and increasing overall sales as well as gaining significant attention for the brand online.

Obtained Real Estate Professional Assistant Certificate in 2022.

Professional experience: 

Freelance Virtual Assistant 2021-present

Working with numerous clients specializing in the real estate industry, performing varied tasks from creating and maintaining databases, online lead generation, mailings, marketing, establishing and maintaining a social media presence, website content, newsletter curation, event coordination, and many other tasks as needed.

Sigan Industries 2019-2021
Sales Coordinator 

Led accounts by liaising between clients and internal departments to ensure a smooth sales processes from customer order placement, to production and shipping. Responsible for new product launches, preparing weekly customer reports, placing purchase orders with vendors and monitoring receiving. Led daily production meetings and weekly new product meetings, reported to the Director of Business Development.

Gro-Bark (A Walker Environmental Company) 2015-2019
Marketing Coordinator

Responsible for both print and digital advertising with strong focus in customer satisfaction. Created advertising campaigns with print media and social media, responsible for website design and curating blog content. Responded to customer queries, recommended solutions and provided product information. Planned, designed and managed trade shows.

Education: 

Real Estate Professional Assistant Certificate from Real Estate Business Institute
2022

B.A. Honours in Communication Studies from McMaster University

Hamilton, Ontario Canada

2011-2015