KELSEY MATWYCZUK

[email protected]

204.294.0565

OBJECTIVE

Provide excellent leadership skills and customer service in a quick and efficient manner and to assist with problem solving

SKILLS

Experience with record keeping material. Following, and implementing policy and procedures. Managed a team of employees, provided them with customer service coaching and problem-solving techniques

EXPERIENCE

CUSTOMER SERVICE SUPERVISOR/SCOTIABANK

2012-PRESENT

Responsibilities include, providing excellent customer service, problem solving, training, and coaching staff, contributing to overall branch success.

Managing a team of employee to insure they followed policies and procedures. Organized scheduling for staff. Analyzing and completed reports and statements. Responsible for overseeing high performing service team.

SALES ASSOCATE/ OLD NAVY

2011-2012

Providing excellent customer service within the store by explaining our sales, understanding our customer’s needs. Understanding and striving to achieve our daily goals for sales, CES (customer evaluation survey), and emails. Fully understand the company’s cash and security handling policies and procedures. Helping in the prevention and deterrence of theft. Replenishing sales displays from warehouse stock. Maintaining product pricing.

EDUCATION