Experience
Revenue Operations
• Prepared and presented weekly revenue forecasts and sales pipeline funnels, with detailed historical comparisons to support upper management’s strategic planning
• Constructed and maintained workflows integration with tech stack (Hubspot, Gainsight, Confluence, Intercom, Tempo, and BigTime), and developed user interfaces
• Researched, proposed, created, and implemented internal workflows between 11 departments, building transparency and bridging knowledge gaps
Business Analyst
• Enabled effective decision-making by retrieving and aggregating data from multiple sources, and compiling it into a digestible and actionable format
• Assisted commercialization team in developing and implementing new content, features, and services with the objective of creating compelling consumer experiences and value
• Monitored software performance using analytics, user feedback, and competitive and market research
Micro-Financing Business Analyst
• Engaged in P&L management and presented findings to advisory board
• Evaluated annual reports through financial modeling; increased forecasted revenue for the Health
Training Institute project by 324% within four years
• Assisted in identifying new business approaches for 540 entrepreneurs
Account Manager
• Developed and managed long-term relationships with clients (U.S. Steel, General Motors, ArcelorMittal Dofasco, CertainTeed, Panolam, Meltco, etc.)
• Communicated value proposition during deal negotiations at client meetings and presentations
• Monitored performance of solutions and brokerage team and analyzed resulting impacts
• Recorded business processes for optimization, and eventually established standardization
• Interfaced between all levels of organization including executives, operational managers, technical
specialists, external partners, and drivers
Solutions/Brokerage Analyst
• Managed a company-wide project that was implemented in five divisions to streamline and automate the operations and billing department; this led to a projected 62% decrease in the void and rebill rate, and a fully automated auto-rate system
• Assessed monthly and quarterly financial statements to identify and propose cost-savings initiatives
• Compiled and synthesized operational data to support ongoing initiatives
• Consulted operational managers in the Solutions, Domestic, U.S., and Maintenance divisions on
creating and presenting short-term strategies by identifying data-driven objectives
• Ensured operational compliance with company regulations
• Conducted gap analysis to propose process improvements