Experience
Store Manager
Formulated and implemented company policies and procedures for 3 locations.
Established vault organization and inventory tracking systems.
Ensure compliance with SLGA in accordance with current guidelines.
Create team schedules and manage labour costs.
Provide excellent customer service to ensure repeat and loyal customers.
Maintain adequate stock, receive inventory and distribute store transfers.
Meticulous record management.
Update and create product images and descriptions for websites.
Establish website banners, discounts and sales in-store and online as per the Owners direction.
Assist in multi-store Management to ensure successful company growth.
Recruit, coach and train employees.
Store Manager
Ensure compliance with SLGA/Public Health in accordance with current guidelines.
Maintain adequate stock through efficient inventory management and controls.
Increase sales, promote business and meet/exceed given goals.
Establish personalized daily/weekly sales, IPT, AVB targets in accordance with goals provided as per KPI.
Create team schedules and manage labour costs within the allotted budget.
Provide excellent customer service and promote customer growth - exceeding Google Review records within the company.
Identify, resolve and escalate discrepancies within all areas of store functions; store level, Global Till, iheartjane, inventory, maintenance, etc.
Adapt and learn new processes and software efficiently and quickly.
Meticulous record management.
Supporting new and current managers in SK with questions and/or troubleshooting.
Support SK stores with merchandising tactics in accordance to company guidelines.
Recruit, train and coach team members on product knowledge, policies, procedures and SLGA guidelines.
Medical Office Assistant
Updating and tracking patient records, data entry, transcription, and electronic filing (Accuro).
Assisting physicians and nurses in the clinic with vital signs, phlebotomy, ultrasound, and minor procedures.
Inventory management, ensuring adequate stock of supplies throughout the clinic.
Instrument cleaning, sanitizing and preparing exam rooms.
Maintaining excellent organization, attention to detail, and time management in a fast-paced environment.
Remote Medical Transcriptionist
Interpret and transcribe dictation on patient visits, examinations, diagnoses, referral letters, and clinical courses.
Maintain a high level of accuracy in a detail-oriented deadline-driven environment and deliver quality services.
Utilize time management skills to maintain a structured work environment.
Formulate invoices and timesheets to measure productivity and establish targets.
Maintain strict patient and physician confidentiality.
Store Manager
Ensure compliance of all staff and store functions according to Canadian regulations; maintain good standing with SLGA.
Constructed company procedures and policies ensuring preparation for future stores.
Inventory purchasing/management, establishing product margins, securing products in the vault, abiding by SLGA guidelines.
Review and file daily/monthly sales, P&L reports, and update KPI daily.
Handled in-store/E-Commerce sales and customer inquiries; resolving discrepancies as well as managing the online store and social media presence.
Formulate team schedules and manage labour costs.
Recruit/coach team members on POS, products, and customer service.
Store Manager
Simultaneously handled all monthly/annual reporting for both businesses.
Established store policies/procedures, daily functions, inventory management, and product promotions.
Ensure compliance with Health Canada regulations.
Collaborate with the Laboratory for quality control of in-store e-liquid production, verify labels, identify discrepancies and rectify as needed.
Recruit and schedule 10-13 staff, ensuring optimal training and education.
Held team meetings, counselled team members, and led a positive example.
Managed all E-Commerce, POS software, product margins, and cash handling.
Built relationships with suppliers and wholesale accounts, rectified discrepancies to drive revenue, and increase morale.
Medical Laboratory Assistant
Specimen management, prioritizing, case sorting; distribution, data entry, block/slide archiving.
Phlebotomy, assisting frozen sections.
Communicating with and assisting pathologists, technicians, and couriers.
Quality control, and equipment maintenance.
Updating standard operating procedures.