Experience
Executive Assistant
Manage and prioritize Director calendars.
Provide administrative to support to directors and their respective teams.
Manage travel arrangements.
Coordinating of HR transactions.
Coordinate meetings and events with internal and external stakeholders.
Handle invoice payments and expense reports.
Manage employee records. (SAP and HR File)
Adhoc – Miscellaneous requests
Receptionist / Administrative Assistant
Update and manage contact lists.
Coordinating the needs of the business through organization of company correspondence and managing important forms and documents.
Responding to client calls, analyzing their needs and dispatching to the appropriate person.
Responsible for inbound and outbound customer service via call or emails.
Maintaining an office calendar, organizing, planning and following-up to ensure all meetings are respected.
General office management including inventory management, cost management and negotiations.
Tracking and sending of mandatory training for all realtors and ensuring completion within deadlines.
Attend meetings and write minutes.
Provide support to the technical team to ensure all updates and regular maintenance are performed.
Customer Service Representative and Subject Matter Expert
Customer service agent assisting in sales, returns and complete requests via email and live chat.
Resolve problems with orders when necessary.
Back up for the receptionist.
Supervisor for a team of remote agents, ensure the agents attained fixed sales and performance goals, provide support for the remote agents and hold meetings to provide feedback and coaching to improve.