Mohammad Panjwani

Email: [email protected]

Reliable, detail-oriented employee with 10 years Administrative Support, Clerical, Office management, and Data Entry experience. Dedicated to controlling costs and providing outstanding customer service. Strong personal ethics and integrity. Multilingual (fluent English, Urdu, Farsi & Gujarat).  Convey a professional image of honesty and concern for the needs of my Team Members and customers. Work effectively with persons from diverse socioeconomic and cultural backgrounds. Work well under pressure and deadlines.  Willing to work on-site or at home/remotely. Excellent communicator seeking a position with the opportunity for growth.

Experience

Intake Administrative Assistant (Contract Position)    8/2021 – Present

Children Aid Society of Toronto, Toronto, ON

• Responsible for formatting letters on letterhead, adding digital signatures, and uploading.
• Mail letters, process invoices, and manage taxi requests for Intake Workers.
• Answer multiline phone system and connect clients with Intake Workers or Duty Workers.
• Collect information to upload documents and correspondence.
• Coordinate scheduling and adjust vacation and sick days.
• Manage IR board by updating urgent cases based on priority.
• Screen calls based on urgency.
• Record meeting minutes.
• Set up Roster, IR Board, and Call Back Roster for the following month.

Administrative Assistant (Part-Time)        9/2016 – 8/2021

FEMS Learning Academy, Toronto, ON

• Drafted and completed attendances and fees statement reports.
• Collected fees from students and parents.
• Performed administrative duties such as answering phone calls, taking photocopies, ordering supplies, scheduling meetings, and managing the calendar.
• Addressed issues and problems that arose concerning teachers, students or parents.
• Assisted with marketing the business to attract clients via flyers and posters.
• Organized annual events and ceremonies.

Loan Officer   10/2015 – 8/2021

S&P Data, Toronto, ON

• Assisted clients with loan applications over the phone.
• Answered client inquiries and assisted with changes regarding loans.
• Provided clients with information regarding loan acceptance requirements.
• Performed initial verifications on documents and applications submitted by clients.
• Provided assistance to fellow Agents with system processes and information on policy and guidelines.

Administrative Assistant 7/2011 – 10/2015

Toronto Construction Association, Toronto, ON

• Performed routine clerical and administrative duties.
• Created new processes and systems to increase customer satisfaction.
• Consistently met and exceeded work goals.
• Brought prospects to the company by calling and speaking to various potential clients regarding new offers and benefits of joining the Association.
• Managed calendar for the company’s Senior Director.
• Delivered outstanding service, exceeded expectations, and built long term loyalty.

Education & Credentials

Software Proficiencies:

Microsoft Office (Outlook, Word, Excel & PowerPoint), AP Invoices, Zoom, Google Meets, Skype, MS Teams