PROFESSIONAL SUMMARY
Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Budtender, Hempire House, Jul 2020 – Current, Orangeville, ON
Managed high volume of calls and in-person service requests in busy dispensary. Tracked changing products, sales, and promotions to give customers best advice about dispensary products.
Explained benefits of cannabis products to deliver exceptional service and encourage sales.
Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
Bartender, Bluebird Cafe , May 2016 – Jul 2020, Orangeville , ON
Created custom cocktails for cocktail menu.
Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and up selling techniques.
Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
Worked with management to develop and implement scheduled bar maintenance.
Business Development Coordinator, Orangeville Chrysler, Mar 2017 – May 2019, Orangeville , ON
Establishing and maintaining effective relationships with customers via e-mail, phone and in person.
Coordinating and arranging client appointments.
Creating and implementing sales strategies to boost monthly sales. Creating and maintaining client data base and mail lists.
Providing administrative support.
Receptionist, Hallmark Toyota, Dec 2015 – Dec 2017, Orangeville , ON
Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
Greeted guests promptly and consistently set professional tone with friendly assistance.
Used clerical abilities to support needs of office staff and back up administrative team members.
Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery.
Customer Service Agent, Millennium 1 Solutions, Oct 2013 – Dec 2015, Orangeville , ON Answered inbound calls to offer diverse assistance and resolve customers’ problems. Combined active listening skills, prepared scripts, and personal communication expertise to determine best solution for each caller.
Recommended products and services to members and educated customers about relevant offerings.
Documented detailed notes in CRM system to track customer interactions. Opened and closed accounts and processed applications.
