Nadene Swanson

207 1^st Street South, P.O. Box 203

Naicam, SK S0K 2Z0

(306) 920-0518

[email protected]

I am a dependable, honest, flexible, adaptable professional with a strong work ethic, and a commitment to lifelong learning. I show initiative and integrity in all my dealings.  I am an emotionally intelligent individual with a proven ability to develop my self-awareness, self-discipline, and empathy in both my professional and personal lives.  I have demonstrated over my administration career the ability to demonstrate positive attitude and behaviors.

I offer over five years of high-level customer service experience in retail, corporate and non-profit office environments.  I have proven in my work history in both the legal environment and general office settings an ability to maintain confidentiality and an openness to change.

Skills

• I am a responsible and adaptable employee.
• I can work with others in a team environment, and I am able to constructively contribute to projects. I can communicate effectively, and I collaborate well with others.
• I excel at time management skills, managing both my stress and my workload. I can prioritise tasks and determining what needs to be done first
• I am a critical thinker. In my previous positions, I managed multiple amounts of information and numerical data daily.
• I have exceptional organizational skills; my workstation as well as my physical and electronic files are always extremely organized. I also organize my time so that my workflow is such that tasks are finished as needed.
• I am committed to be a lifelong learner both personally and professionally.

Work Experience

2013 – 2014

Legal Administrative Assistant             Porter Ramsay LLP                                      Kelowna, BC

Assisted lawyers with drafting and reviewing documents.  Prepared and modified documents, such as, correspondence, reports, drafts, memos, and emails.  Scheduled and coordinated meetings, appointments.  Meet and greeted visitors and clients.  Answered, screened, and transferred incoming phone calls.  Responded to routine inquiries. Resolved administrative problems and respond to inquiries. Maintained electronic and physical filing systems and retrieved documents and data as requested. Performed general support duties, including photocopying, faxing, and mailing. Solved day-to-day problems within the role of the administrative professional. Prepared hearings, trials, and meetings. Organized and maintained files.  Maintained document management in preparation for civil and family law trials.

2011 – 2012

Student Switchboard Operator             University of British Columbia, Okanagan, Kelowna, BC

Managed the receptionist area.  Answered, screened, and transferred incoming phone calls.  Responded to routine inquiries. Provided quality communication and customer support for each client.  Solved day-to-day problems within the role of the administrative professional.

2005 – 2010                                              

Administrative Assistant                       Trinity Church                                               Kelowna, BC

Prepared and modified documents, such as, correspondence, reports, drafts, memos, and emails.  Scheduled and coordinated meetings, appointments.  Meet and greeted visitors and clients.  Answered, screened, and transferred incoming phone calls.  Responded to routine inquiries. Resolved administrative problems and respond to inquiries. Maintained electronic and physical filing systems and retrieved documents and data as requested. Performed general support duties, including photocopying, faxing, and mailing. Solved day-to-day problems within the role of the administrative professional. Manage social media and update website information Schedule and coordinate meetings and appointments, and travel for managers or supervisors.  Prepare agendas for meetings, and record, compile, transcribe, and distribute minutes of meetings.  Maintain office supply inventories

April 2006 – September 2006    

Cashier                             Westfair Foods – Real Canadian Superstore                    Kelowna, BC

Provided customers with, friendly, and courteous service, processed sales on a cash register by scanning items, itemizing and totaling customers’ purchases.  Resolved customer issues and answered questions.  Discounted purchases by redeeming coupons.  Collected payments by accepting cash, check, or charge payments from customers and makes change for cash customers.  Verified credit acceptance by operating credit card authorization systems.  Balanced cash drawer by counting cash at beginning and end of work shift.  Provided pricing information by answering questions.  Maintained checkout operations by following policies and procedures and reporting needed changes.  Maintained a safe and clean working environment by complying with procedures, rules, and regulations.

April. 2005 to March 2006                     

Driver/Customer Service Rep               The Autoplace                                               Kelowna, BC.

Transport customers, pick-up and delivery of parts in a timely fashion.  Data entry, pricing and stocking of inventory.  Responsible for processing weekly returns to vendors, includes tracking of inventory within computer system.  Accountable for handling large sums of cash and performing regular bank deposits.

Directly responsible for preparing and distributing monthly statements, as well as maintaining a filing system for all vendor paperwork.  Assisted with packing and shipping of customer orders.  Responsible for maintaining office supply stock, including order placement.

1995 – 1997                                   Northern Stores                    Rankin Inlet, NU

Grocery Store Cashier/Clerk

Scanned, bagged and load purchases; process cash, check, credit card, coupon and voucher transactions; verify customer ages for tobacco purchases; and manage daily till opening and closing procedures. Help with stocking and merchandising to maximize sales and provide a pleasant shopping experience.  Other duties included:  Cash Register Transactions, Drawer Balancing, Retail Front-End Operations, Cashier Audits & Reports, and Operating POS Systems

Education

• Queen Elizabeth High School. June 1991:  Advanced Matriculation High School Diploma
• University of British Columbia Okanagan, April 2012:  Bachelor of Arts Degree with a Major in Psychology
• Okanagan College, January 2013:  Legal Assistant Certificate – Litigation Specialization. January 2014:  Legal Assistant Certificate – Corporate, Conveyancing, and Wills/Estates Specialization

References

• Available upon request