Leasing & Real Estate Operations Manager
Property Management Toronto Inc. – Toronto, ON
August 2019 to August 2022

Managing and training leasing department associates, championing a team-based environment and overseeing the department schedule & daily communication.
Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.
Performance analysis, oversight, and presentation to executive management.
Manage all projects related to Leasing Operations.
Manage and oversee all listings including but not limited to: organizing initial property inspection, coordinating with professional cleaners, property staging, MLS/Webforms/Online Site postings.
CMA’s (Comparative Marketing Analysis) with owners + bi-weekly follow-ups for new price suggestions & marketing ideas.
Responding to owner and tenant inquiries in a timely and professional manner.
Responding to agent inquiries and reviewing offers.
Website management of listings including booking and coordination with photographers.
Assist with posting MLS listings and online ads.
Screen candidates via email; consistent email tracking and responding to find leads.
Show qualified applicants’ properties.
Oversee application processing and lease drafting/signing.
Multitask through various communication channels – chat, phone, emails, and internal spreadsheets.

Commercial and Residential Property Management Administrator
The Pearl Group – Toronto, ON
July 2018 to July 2019

Administrative duties for commercial and residential portfolios.
Taking meeting minutes
Executive Assistant duties for the company’s Principal
Tenant inquiries and support
Assist with campaign work including digital marketing, and social media, including proven working knowledge of social media platforms, internet/web, mobile & associated marketing techniques.
Listing properties for lease and screening leads
Property tours with prospective tenants
Managing application process, lease drafting and signing
Finance support, rent collection, processing, deposits, cheques
Office management, supply orders, mail collection and distribution, general filing

Real Estate Administrative Assistant
Re/Max Hallmark – Toronto, ON
February 2017 to June 2018
Toronto

Prepare offers and all related documentation.
Manage listings and closings from start to finish.
Input and post MLS listings, upload photos, and process new listings and all related
documentation.
Manage social media pages and digital (email) marketing.
Manage phone calls, emails, and book and confirm appointments
Respond to client inquiries quickly and convert potential customers into actual
clients.
Filing/ Electronic filing duties.
Work with brokerage admin to submit rough trades and deals.
Schedule appointments with photographers, stagers, inspectors, floor planners and trades, and assist with associated tasks.
Manage CRM and develop positive and lasting relationships with clientele.
Manage and create marketing materials for marketing and advertising campaigns.
Month & year-end reports, tax reconciliation & T4 statements, filing, bill payments, accounts receivable.

Divisional Visual Merchandising Manager
M FOR MENDOCINO – Toronto, ON
April 2014 to November 2016

Responsible for creating the visual merchandising vision for all stores and ensuring the implementation of visual standards and product placement were adhered to.
Oversaw a team of visual merchandisers, their development, and scheduled visits to each store.
Reviewed daily and weekly store statistics and took the necessary action in order to drive sales in each store.
Coordinated all merchandising operations for new store openings, oversaw the setup of each, and conducted sourcing, acquisition, and distribution of props, display, and marketing elements.
Developed and communicated all training materials relating to merchandise for store staff and acted as a liaison for merchandising communication between retail stores and the head office.
Scoped competitor stores on a weekly basis reacting to sale presentations, product statements, similar brands/products, etc.
Partner with buying team and utilize current and forecasted market trends to plan styling, product assortments and merchandising initiatives for stores.
Derived a daily merchandising directive that guides store-level staff on how and where to place daily new arrivals called “Shipment Recap”.
Execute/create a weekly visual directive for stores to follow that provides them with clear direction as to what the collections are looking like week to week, promotional and marketing info.

Visual Merchandising & Creative Manager
Hudson’s Bay Company (Topshop/Topman Canada) – Toronto, ON
September 2011 to April 2014

Responsible for directing the visual merchandising associates and overseeing their development by assessing their abilities, communicating expectations, implementing training modules, measuring execution, and providing feedback.
Initiated, led, and developed the creative vision and direction within the store , ensuring it spoke to our target customers.
Analyzed weekly sales reports and goal performance with team and devised plans for the store accordingly.
Responsible for the training and development of new VM associates and VM managers across Canada as new locations would open up, and the education of store teams on standards and presentation.
Monitor and examines weekly sales reports and goal performance (KPI’s – sales per hour, average sale, units per transaction) with VM associates and devise a workable and commercial VM plan accordingly.
Communicate product/growth opportunities with company Merchandiser/Allocator to minimize down-trending business, which included determining the best assortment of merchandise based on past sales performance, emerging trends, and store needs.