Act as the first point of contact for several business units in a fast paced environment providing customer service through the municipal 311 phone service and general line, departments’ direct line, face to face and citizens email channel.
o Email escalation and forwarding to property tax department and first contact resolution to general email inquiries.
o Responded to public inquiries, concerns and provide information regarding programs or services in a timely manner.
o Solved inquiries of internal clients and employees.
o Resolved complaints and concerns expeditiously, manage online service requests,
phone and email queues for various departments including property tax
department.