 Manage human resources; conduct interviews, conducting orientation for new staff, preparing new employee files, onboarding/training and training, supervising, counselling and team discipline
 Manage payroll and calculate overtime, assist with accounts payable and manage all vendor accounts and order.
 Assisting with executing established plans for achieving sales goals, staying within budgets, and maximizing profits
 Manage all purchasing, invoices, and financials documentation of the restaurant.
 Supervise floor during meal period to ensure standard of service is met
 Ensuring all company policies, legal requirements, and Health & Safety, FoodSafe and/or Serve Safe standards are met
 Make schedules and manager labour costs and food costs
 Oversee and efficiently manage cost of goods, inventory, and waste.
 Compiling weekly and monthly reports

 Efficiently manage the front office and effectively manage
 administrative duties
 Making or confirming reservations, verifying and collecting payments, issuing room keys, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem
Managing CRM and booking software
 Resolve guests’ issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
 Allocate rooms to expected arrivals after checking the guests’ preferences and special requests

 Checking on the availability of accommodations or transportation on a traveler's desired travel dates
 Reserving and taking payment for VIP airport clubs, hotel rooms, tickets for transportation as well as other travel products
 Assisting customers choose among a variety of travel options
 Selling add-on travel products, such as tour tickets, travel insurance or upgraded seats or accommodations
 Providing support to customers who have already made a travel purchase by confirming, changing or canceling reservations
 Supervising a team of 3-5 reservation agents at a time