Experience
Office Manager
Starting working for this program as the administrative assistant and front concierge and was promoted to office manager of their new location within the year. During my time working for the interdisciplinary team, I set up the new office, set the clinicians and client schedules and was office manager for two more years.
Job Duties entailed:
- Coordinate referrals submitted by WSIB through Telus Health Emergis and with outside referral sources for assessments
-Schedule clients and clinicians for the purposes of assessment and treatment
-Cross-reference attendance for monthly billing
-Accurately prepare reports and submit online to Telus
-Maintain Smart Simple database and client files
-Complete general office duties, including ordering office supplies, incoming/outgoing mail and couriers, client file creation and closing
-Organize and oversee development of department needs, including software installations, furniture orders and overall set up and direction of clinic
-Arrange translators with Volunteer Services
-Create templates and documents for Smart Simple software
-Troubleshoot and manage errors and updates that occur in Smart Simple
-Directed in-coming telephone calls
-Greeted patients and customers
-Scheduled appointments
-Filed and maintained cleanliness of file room
-Photocopied reports and documents
-Invoiced for clinical notes and records
-Prepared courier packages
-Maintained office supplies
-Completed data entry and referral processing with Smart Simple software
-Prepared marketing material mail outs
-Organized assessments and materials for the Pain Management Program (PMP)
-Prepared and sent out dictated reports
Train, evaluate and supervise department volunteers
Visitation Coordinator
Organized and Managed visitation regulations based on provincial orders and BH COVID-19 education
team
Scheduled resident visitors following IHA protocols and procedures - using virtual scheduling program and over the phone bookings
Developed and maintained visitor calendars, contact directories, contract tracing documents & other
information records as needed
Fostered and maintained positive, collaborative relationships with residents, team members, families and partners
Educated and informed above mentions on updated and changing health and safety protocols, visitation
protocols based on IHA and provincial guidelines
Provided reception and answered inquiries in order of importance
Managed and followed up on visitation team to ensure safety proctors are being met, scheduling was
appropriate to resident and family need, team worked uniformly and positively in a high pressure
environment
Administrative Assistant
Worked alongside site Recreation Coordinator as her administrative assistant and Recreation Therapy Assistant for two years. Performed general Microsoft office, calendar building, project creation, organizing and scheduling duties as required.
Virtual Assistant
Supported in the organization and start-up of two small businesses with job duties including;
- creating WIX website
- purchasing and synching domains and domain emails
- applying for grants
- writing and building business plans
- developing content write-ups (blogging, social media content)
- developing logos, images, social media content on CANVA
- create and write newsletters (Publisher & Canva)
- connect with local businesses for partnership marketing
- Market research