Experience
Plus Advisor
* Supports merchants with technical platform troubleshooting and builds custom automations so they canfocus on scaling their business
* Maintains a high NPS and Positive Impact
* Researches new products and services, matching customers with the appropriate product offerings
* Consistently communicates with managers to identify opportunities to improve and maximize platform performance based on customer needs
Founder
* Built and maintained a multi-channel e-commerce platform
* Penetrated market through multi-channel networking, public relations, developing customer incentives and negotiating consignor terms
* Continuously developed and achieved partnerships with key suppliers and local influencers by building business and personal relationships at all levels
* Analyzed and interpreted data to track performance and identify areas of opportunity in the market
* Awarded eBay Entrepreneur of the Year Finalist for 2018
* Featured on CTV News, Morning Live & Daily Hive
Operations Manager
* Managed a team of 25, establishing tasks, deadlines and sales targets that were exceeded by staff members
* Developed a data-driven approach to tracking, optimizing and automating business processes
* Monitored competition pricing, ensuring competitive edge resulting in a larger market share that allowed us to double revenue annually for three consecutive years
* Identified and reached out to key fashion influencers for brand promotions
* Operated as the point of contact for 42 VIP suppliers