Provided human resources support to the Middle East by providing guidance and making recommendations on employee relations/HR issues to the business. Assisted with the performance management process including supporting the probation review process. Advised employees and managers on the interpretation of human resources policies and procedures, providing exceptional client service to employees and managers. Coordinated employee exit information and demobilization. Assisted with HR initiatives & special projects as required.

Monitored customer service representatives’ emails, chats, and call responses to assess communication technical accuracy, member service performance, and conformity to the company's policies and procedures. Organized and developed training procedure manuals for newly hired employees. Delivered technical training to all employees.