Experience
Writer/Editor
Communicate with the public on behalf of the Minister of Justice and Attorney General of Canada by replying to public enquiries concerning policy, legislation, and use plain-language skills to communicate complex legal concepts. Collaborate with a team of writers to edit and proofread correspondence for appropriate grammar, spelling and vocabulary.
Service Agent
Manage information and liaise with candidates and various stakeholders to coordinate a seamless delivery of exam administration processes and procedures. Manage high volume of correspondence from various sources and collaborate with interdepartmental groups to compile data for reporting and auditing purposes. Collaborate with departments on business process issues and identify areas requiring improvement. Act as liaison in stakeholder meetings to relay data and information to various department levels.
Service Consultant
Provide liaison and consulting services to global policyholders and internal stakeholders by leading member presentations and preparing marketing material, generating statistical reports and conducting policy analysis for billing and underwriting purposes, interpreting and applying policies and regulations as well as translating and editing insurance resources and material.
Education
Diploma
Business Administration - various courses